Customs Flow Manual

Navigating the System

• Fisheries & Ocean
• Side Menu System Navigation
• All hot key combos in customs system.

Video Tutorials

• Customs Flow Video Library
• Video List of All Customs Flow Training Videos

Customs Flow Software Troubleshooting

• CANdata After Hours Support. (Code Red) Process
• B3 shows as on hold when I try to print
• Unable to email or print invoice says “Error calculating invoices taxes.”
• When doing an LVS consolidation a file number does not appear in the list. Or a file does not show up in the LVS report.
• B3 must be calculated before billing error
• Steps to Capture Error Logs? How to capture the error logs for support?

Customs Flow Operational User Manual

• Enquiry: Load Shipments from Spreadsheet, Mass Update, and Mass Send to CARM
• Shipment Workbook Import
• CARM FAQ
• Blackout period Or Can we still release entries during the blackout period?
• Provincial Sales Tax

Troubleshooting CBSA Rejects or Error Messages

• Can't recap B3, getting validation for Vendor.

Launcher and Log In Troubleshooting

• Important Update: Moving to the New Candata Launcher.
• Important Update: Moving to the New CANdata Launcher
• Apple can’t check app for malicious software Or Unable to setup launcher in MacBook.
• Clearing the Cache in the CANdata Launcher / Clearing the Cache when logging in